Refund and Return Policy for [Christmas Tree Service Website]
At Pinesandco.ie, we are committed to providing our customers with the highest quality products and services to make their holiday season truly special. We understand that there may be instances where you are not completely satisfied with your purchase. To ensure your satisfaction and to address any concerns, we have established the following Refund and Return Policy:
1. Product and Service Satisfaction Guarantee:
We take great pride in the quality of our Christmas trees and related services. If you are not entirely satisfied with your purchase, we offer a satisfaction guarantee.
2. Eligibility for Refunds or Exchanges:
- To be eligible for a refund or exchange, you must notify us in writing within 24 hours of receiving the product or service.
- Please send your written notice to info@pinesandco.ie with the subject line “Refund/Return Request” and include your order number and contact information.
3. Refund or Exchange Options:
Upon receiving your written request within the specified time frame, we will review your case and provide one of the following options:
a. Product Exchange: If you received a Christmas tree or related product that does not meet your expectations, we will arrange for an exchange of the product for an item of equal value from our inventory. We will coordinate the pick-up of the original item and the delivery of the replacement.
b. Service Adjustment: If you are dissatisfied with any service provided by Pines&Co, we will work with you to address your concerns and make necessary adjustments to ensure your satisfaction.
c. Refund: In certain cases, we may issue a refund for the purchase price of the product or service in question. Refunds will be processed within 12 business days, and the funds will be returned using the original payment method.
4. Conditions for Refunds and Exchanges:
- The product or service must be in its original condition, unused, and undamaged.
- Any tags, labels, or packaging must be intact.
- Proof of purchase (order confirmation or receipt) is required for all refunds or exchanges.
- In the case of service adjustments, we will strive to accommodate your preferences within reason, but certain limitations may apply.
5. Non-Refundable Items:
Please note that some items may be non-refundable, such as personalized ornaments or decorations. We will clearly communicate the non-refundable status of such items at the time of purchase.
6. Contact Information:
If you have any questions or wish to initiate a return or exchange, please contact our customer service team via email at info@pinesandco.ie or by phone at 0852859629. You can also write to Pines&Co, Dunganstown Castle, Kilbride, Wicklow, Co. Wicklow.
Pinesandco.ie is committed to providing exceptional customer service, and we value your business. We hope you have a joyful and stress-free holiday season with our products and services. Thank you for choosing us to be a part of your celebrations.
This Refund and Return Policy is subject to change, and any updates will be posted on our website.